Which action should a CNA take to meet the emotional needs of residents?

Being accepting and highlighting positive attributes helps to meet the emotional needs of residents effectively. This approach fosters a supportive environment where individuals feel valued and understood. By focusing on their strengths and achievements, a CNA can boost the residents' self-esteem and promote a sense of well-being. This positive reinforcement is essential for encouraging social interaction and emotional recovery, making residents feel more connected and engaged.

Highlighting positive attributes also creates a foundation of trust, which is crucial for building rapport between CNAs and residents. It allows residents to feel safe in expressing their emotions and concerns, ultimately leading to more beneficial interactions and care.

In contrast, other options like focusing solely on their problems or limiting visitors can negatively impact emotional well-being by increasing feelings of isolation and discouragement. Encouraging residents to forget past traumas may dismiss important aspects of their emotional experiences, rather than helping them process these feelings in a constructive way. Thus, the approach of acceptance and positivity is not only nurturing but essential for the emotional care of residents.